Privacy Policy

Who is responsible for your data

K & M Roofing Solutions LTD is the data controller for any personal data you send through this website. We are a company registered in England and Wales, company number 12489947, at 47 Northcote Road, Croydon, CR0 2HY.

For anything to do with your data, including any of the requests described below, email us at office@kmroofingsolutions.uk or write to us at the address above.

What we collect and why

We collect only what you type into the contact form: your name, your email address, and optionally your phone number, your postcode and the type of enquiry, along with whatever you write in the message box. We ask for a postcode because it lets us tell you immediately whether your property is within the area we cover.

We use it for one purpose: to reply to your enquiry, arrange a survey and quote for the work. We do not use it for marketing, we do not add you to a mailing list, and we do not sell or rent it to anyone.

Our server also records the IP address a submission came from. That is used to limit automated spam and nothing else.

Our lawful basis

Under UK GDPR we rely on two bases. Replying to your enquiry is processing necessary to take steps at your request before entering into a contract, under Article 6(1)(b). Keeping the record of the enquiry and blocking spam is our legitimate interest in running the business and protecting the website, under Article 6(1)(f). We ask you to tick a consent box on the form so it is clear what you are sending and what it will be used for.

We do not ask for or want any special category data. Please do not include health, financial or other sensitive information in the message box.

How long we keep it

If your enquiry does not lead to work, we delete it within 12 months. If it does lead to work, we keep the record for 6 years after the job is completed, because that is the period during which a claim could be brought and during which our 10-year workmanship guarantee may need to be evidenced. Spam prevention records containing IP addresses are discarded within an hour.

Who we share it with

We do not share your data with third parties for their own purposes. Exactly one provider handles it on our behalf:

• OVH, our web hosting and email provider. Form submissions are processed and stored on their servers within the EU and delivered to our mailbox there.

We would also disclose data where we are legally required to, for example in response to a valid request from law enforcement.

Cookies and tracking

This website sets no cookies, and it sends no data to any third party at all. There is no analytics, no advertising pixel, no session tracking, no embedded video, no social widget and no third-party script of any kind. The typeface is served from our own server rather than from Google Fonts, so loading a page on this site does not disclose your IP address to anyone except our host.

That is why you have not been shown a cookie banner. There is genuinely nothing to consent to. Your browser makes requests to this domain and to nowhere else.

Your rights

Under UK GDPR you have the right to ask us for a copy of the data we hold about you, to have it corrected if it is wrong, to have it erased, to restrict or object to how we use it, and to have it provided in a portable format. Where we rely on consent you can withdraw it at any time, which does not affect anything done before you withdrew it.

Email office@kmroofingsolutions.uk and we will respond within one month. There is no charge.

Complaints

If you are not satisfied with how we have handled your data, you can complain to the Information Commissioner's Office, the UK supervisory authority for data protection. They can be reached at ico.org.uk/make-a-complaint or on 0303 123 1113. We would rather you came to us first so we can put it right.

Changes to this policy

If we change how we handle data we will update this page and the date at the top. This policy was last updated on 5 August 2026.